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A Support Experience Built for You
What kinds of games are available? Please try to find answers on frequently asked questions. They are available and trained to provide a superior entertainment experience for all our players. So, the next time you log in, you’ll have a positive balance that you can use to play at the casino.
Clear email support for detailed questions
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Live Chat
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How do I reverse a withdrawal?
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- Expect a thorough reply within 24 hours, often much sooner.
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A timeout may occur when the accepted transaction response from a third party processor, (e.g. a deposit made through an Alternative Purchasing Method), does not reflect in your casino account due to a technical difficulty. • Go to the games lobby (menu) and select the casino game of your choice. We highlight the latest in live casino games, jackpot slots and favourites like poker and blackjack. • Keep your account number and password in a safe place, as you’ll need to use them to access the casino every time you wish to play. Here are the answers to some of our customer’s most frequently asked questions. Contact our highly knowledgeable customersupport representatives with any VEGAS.com question you might have.
Any winnings will immediately be credited to your casino account, and automatically saved in the system. • Royal Vegas reserves the right to withhold the comp amount from a future withdrawal on any of your casino accounts, pending the outcome of our investigation. Should you experience a confirmed timeout, our Treasury Department will credit your casino account within one to two business days. • Once in the casino lobby, click Connect, then enter your account number and password.
